Shipping policy
Shipping Policy
Last updated: 28 September 2026
Order processing
We personally pack and ship every PlotBox from Belgium. Orders are normally dispatched within [1 – 3 business days] after payment is confirmed. Business days exclude weekends and Belgian public holidays.
If your order experiences a significant delay, we’ll contact you using the email address provided at checkout.
Shipping destinations and costs
We deliver to the countries available at checkout. Shipping costs are shown before you complete your purchase and depend on your destination and selected delivery method.
Estimated delivery times
Delivery estimates begin when your order is dispatched:
| Destination | Estimated delivery time |
|---|---|
| Belgium | [1–3 business days] |
| Other supported EU countries |
[3–10 business days] |
| Supported destinations outside the EU | [5–15 business days] |
These are estimates, not guaranteed arrival dates. Carrier disruptions, public holidays and customs checks may affect delivery.
Tracking
When your order is dispatched, you’ll receive a shipping confirmation by email. If your delivery service includes tracking, the email will contain your tracking details.
Customs and import charges
Orders delivered outside the EU may be subject to import taxes, customs duties or handling charges. Any charges not collected at checkout may be payable by the recipient. Customs processing can also affect delivery times.
Delivery address changes
Please check your delivery address carefully before ordering. If you notice an error, contact info@getplotbox.com as soon as possible.
We’ll try to update the address before dispatch, but changes may not be possible once the parcel has been handed to the carrier.
Delayed, missing or damaged parcels
If your parcel hasn’t arrived within the estimated delivery period, contact info@getplotbox.com with your order number so we can investigate.
If your order arrives damaged, please keep the packaging and, where possible, send photographs of the parcel and affected items. This helps us resolve the issue with you.
Returned or uncollected parcels
If a parcel is returned because of an incorrect address, unsuccessful delivery or failure to collect it, we’ll contact you to arrange the next steps. Any applicable redelivery cost will be explained before a replacement shipment is arranged.
Contact
For shipping questions, email info@getplotbox.com and include your order number if you have one.